Terms & Conditions

In return for allowing you access to Kilkenny Image Beauty Ltd Online Store, we require you to accept the Terms & Conditions of use set out in this notice.

These terms of use are a legal agreement between us and describe the terms and conditions applicable to your use of our website and the services we offer including the sale of retail goods to consumers. You must read, agree with and accept all the terms and conditions contained in this agreement and our Privacy Policy.

This agreement includes those terms and conditions expressly set out below and those incorporated by reference. We strongly recommend that you also access and read any other information contained on other pages or websites referred to in this notice, as they may contain further terms and conditions that apply to you.

Descriptions and Product Information

All products displayed on this website are available only whilst stocks last. All photos, descriptive matter, specifications and advertising issued on this website and any descriptions, photos or illustrations are issued or published for the sole purpose of giving an approximate idea of the products described in them. They will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you in this regard. All Prices are subject to change without prior notice; are quoted in Euro; are inclusive of VAT at 13.5%, 21% or 23%.

All sale prices quoted are valid only while stocks last. The price you will be charged for a product you have ordered will be the price at which it is on sale in-clinic at the time your order is put together for dispatch.

However, the prices of products may change frequently, in some cases the price at which the product was displayed on this Site at the time you placed your order may not be the same as the price it is on sale in-clinic.

Purchasing Products

Prices of postage and packing, in addition to paying for the products dispatched to you; you will have to pay €6.50 for delivery/postage in Ireland on orders under €100. Free Delivery on orders over €100 (€9 Standard Delivery to Northern Ireland)

Where there is a delay or likelihood of delay in the supply of products, we will advise you as soon as possible. If a product you have ordered is unavailable, we will dispatch the product as soon as possible. Replacement of the same product or refund is available if you experience a fault in the product. This process may take 7-14 working days depending on the card issuing bank of the customer.

We reserve the right at all times and at our sole discretion to refuse to accept any orders. Offers are subject to Terms & Conditions. If we email an offer this cannot be used in conjunction with any other offer or discount code.

You may not cancel or change any of your current orders once payment has been made.

If your order has already been dispatched, please follow the returns procedure and we will grant you a full refund excluding posting costs.

Delivery will be made to the address you give when you place your order. We will deliver your order to the main entrance of the delivery address unless specified in the notes section, where it is safe to do so, or otherwise as near as practicable to that entrance.

We will use our best endeavours to deliver your order within the times you request when you place your order. However, we will not be liable to you if we fail to do so.

Some goods must be signed for on delivery by an adult aged 18 years or over. If the person receiving the goods looks under 25, proof of age will be requested. If proof is not available and there is no-one of that age at the address when delivery is being made, the goods may be retained by the driver.

If there is no answer at the delivery address you give, Image Beauty & Skincare Clinic will notify you of attempted delivery and you will need arrange a future time for delivery. A further charge may become payable for redeliveries.

All claims for damage or shortages must be notified within 48 hours of delivery.

We are happy to refund goods returned in saleable condition with the invoice within 7 days. Refund may take 7-14 working days depending on the card issuing bank of the customer. Exceptions apply. Statutory rights not affected.

We take fraud very seriously; any suspected fraudulent transactions will be pursued through the legal system and will be prosecuted. We report fraud to the Gardaí immediately whereupon the delivery address, names, phone numbers and IP Addresses will be used to find and prosecute for the transaction.

Acceptable Use

You acknowledge that you are responsible for all communications sent via or to this website and agree your use of this website for private, proper and lawful purposes only.
You will not carry out any act or omission or procure any act or omission which would damage, delay, interrupt or impair the use of this website or its software, cause any illegal, offensive, defamatory material to be placed on or associated with this website, be in breach of any copyright, trade mark, privacy, confidence, or any other third party right, or cause any inconvenience to Kilkenny Image Beauty Ltd Online Store, its employees, servants, agents, software and other suppliers or any other third party (including, without limitation, creating or procuring software viruses, chain letters, unsolicited communications and ‘spam’).

In the event that you breach any of these conditions, you will indemnify and keep indemnified Kilkenny Image Beauty Ltd on-line shop, its parent, subsidiaries, associated companies, employees, servants, agents, professional advisors, suppliers and affiliates from time to time against all damages, losses, claims, costs, charges, awards, orders, judgments and other liabilities suffered or threatened as a result of a breach of these conditions.

Should you experience a Skin Response

Redness or irratation after using a product is an obvious sign of a Skin Response. But sometimes sensitivity to skincare products can be more insidious causing extreme dryness and flakiness, pimple-like bumps, and uneven skin tone. These seemingly unrelated skin problems may also be a sign that you are sensitive to the products you’re putting on your skin. Please discontinue the use of the product & contact us o567777506 so we can discuss further & see what the best possible route for you and your skin.


You agree to indemnify and hold us and our affiliates and agents and our and their respective officers, directors and employees harmless from any claim or demand, including legal fees, made by any third party due to or arising out of your breach of this agreement or your violation of any law or rights of a third party.

Termination and Suspension

We may immediately issue a warning, suspend or terminate your registration and deny your access to all or part of the website or refuse to provide our services to you without notice if:

  • You are in breach of any part of this agreement.
  • We cannot, for any reason, verify or authenticate any information you provide to us.
  • We believe that your actions may cause legal liability for us, you, or any other user.


Any notice, which we are required to give to you regarding the services, may be sent by e-mail or post to the address provided by you on registration (or as amended from time to time).

Unless otherwise explicitly stated, notices to us must be sent by registered mail to:

Image Beauty & Skincare Clinic, No2 Rose Inn St, Ground Floor, Kilkenny R95W58D

Notices sent by e-mail are deemed to be received 24 hours after an e-mail is sent unless we receive a failure notice that the e-mail address is invalid is received.

Customer Service

We at Image Beauty & Skincare Clinic aim to respond to email enquiries and social media messages within 48hrs of receipt. You can always contact the clinic via phone 0567777506 and leave a voice message on our clinic phone and we will response to this at our earliest convenience.


This Agreement sets forth the entire understanding and agreement between us.

We may amend this agreement at any time by posting an amended agreement on our website. Any amended agreement will govern new user registrations from the date that it is posted and existing users will be bound by the amended agreement after the expiry of 14 days following the date of posting.

Nothing in this agreement shall create or be construed to imply any agency, partnership, joint venture, employee-employer relationship between you and us.
Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in full force and effect.

You cannot assign this agreement but we may assign it at our sole discretion.

Our failure to act with respect to a breach by you or others shall not be considered as a waiver of our right to act with respect to subsequent or similar breaches.

Any person who is not a party to this agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. This does not affect any right or remedy generally available to such a third party in law or otherwise.

User Information

Some functionality of the Website may require the transmission of information provided by the User (“User Information”). User Information may include, but is not limited to, a User’s name, address, email address, telephone number, method of payment, credit card number, and billing information.
The User agrees to keep the User Information provided to the Website current at all times and to promptly update such information in the Website to the extent of any change. By using such functionality, the User consents to the transmission of User Information to Kilkenny Image Beauty Ltd and authorises Kilkenny Image Beauty Ltd to record, process, and store such User Information as necessary for the Website functionality and for the purposes described in the Privacy Policy.

Account and Password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential.  You must not disclose it to any third party under any circumstances.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

Governing Law

These Terms of Use are governed by Irish law The User irrevocably consents to the exclusive jurisdiction of the Irish courts situated in Ireland for purposes of any legal action arising out of or related to these Terms of Use or use of the Website.

Coupon Codes

One coupon code per order. Coupons are intended for single use only. At times, coupons may be limited to one specific site; please check your coupon to verify which site(s) the coupon applies to. Each coupon is valid for a limited time only and expires on the date specified in the offer.

Coupons are not for resale and are not redeemable for cash. Coupons cannot be replaced if lost, stolen, or deleted.
A coupon cannot be applied to orders previously placed with Kilkenny Image Beauty Ltd.

Our coupon codes are always in capital letters and may include numbers.

If a coupon is used and your entire order is cancelled or rejected, or if you return all items in your order, you will be refunded the actual amount paid and your coupon will no longer be valid.

If a coupon is redeemed on a multiple item order, the value of the coupon is divided equally between those items. If one of those items is cancelled, rejected, or issued either a full or partial refund, the coupon savings cannot be transferred to the remaining items in the order.

Kilkenny Image Beauty Ltd reserves the right to discontinue a coupon at any time.

If applying a discount code this will need to be done before purchase and cannot to redeemed in store after purchase.

Every product is packed with care.

Samples are included in each purchase.

We appreciate your custom!